Massage and Bodywork
Hawaii Horse Massage LLC provides massage and bodywork services to humans and horses. Our massage therapists are fully trained professionals, with appropriate licenses or certifications and training for the modalities that they perform. Massage is a therapeutic activity, and is not intended to treat any medical condition. Massage is not a substitute for medical examination, diagnosis, and care by a medical doctor (for humans), or veterinarian (for horses). Any individual who books services for themself or their horse acknowledges the hands-on nature of massage and bodywork treatment, and voluntarily and willingly assumes any risks associated with this treatment.
Horse Policy
All horses are required to receive regular veterinary and farrier care in order to receive bodywork from Hawaii Horse Massage, including all required vaccinations and hoof care from a professional farrier on a regular basis. If your horse does not meet these requirements, please contact us and we will be happy to refer you to another bodywork provider.
The horse owner or a designated handler must be present for the entirety of the horse’s first session. The horse must be caught and groomed before the session. The horse must be tied or held by a handler for the duration of the session. The workspace must have level ground (stalls with deep, uneven bedding are not considered level ground) and be separate from other horses (i.e. not in the pasture with the rest of the herd loose).
Age Policy (for Human Clients)
Hawaii Horse Massage LLC accepts appointment reservations for any client ages 13 and up. For clients ages 13-15, a parent, legal guardian, or authorized adult must be present for the entire duration of the session. For clients ages 16-17, a parent or legal guardian may choose, with the agreement of the minor client, to allow the client to receive their service without the presence of an adult.
Cancellation Policy
A MINIMUM OF 24-HOUR NOTICE IS REQUIRED TO CANCEL OR RESCHEDULE YOUR APPOINTMENT.
Cancelling or rescheduling with more than 24-hour notice:
Cancelling or rescheduling your appointment with more than 24-hours notice will not result in any charges.
Rescheduling with less than 24-hour notice:
Rescheduling your appointment with less than 24-hours notice will not result in any charge if your new appointment is within 7 days of your original appointment.
Rescheduling your appointment with less than 24-hours notice will result in a charge of 25% of the full price of the service if your appointment is 8 or more days from your original appointment. No discounts will be applied.
Rescheduling your appointment after your therapist has arrived at your location for a scheduled appointment will result in a charge of 100% of the full price of the service. No discounts will be applied.
Cancelling with less than 24-hour notice:
Cancelling your appointment with less than 24-hours notice will result in a charge of 50% of the full price of the service. No discounts will be applied.
Failure to show or cancelling your appointment after your therapist has arrived at your location for a scheduled appointment will result in a charge of 100% of the full price of the service. No discounts will be applied.
Late Arrivals:
Your appointment is for the time and duration scheduled. If you arrive late, your therapist will end the session at the scheduled appointment end time, and you will be responsible for 100% of the cost of the service scheduled, regardless of hands-on time received.
COVID-19 Policy
Hawaii Horse Massage LLC promises to adhere to all County, State, and Federal guidelines regarding COVID-19, and asks its clients to do the same. All massage therapists have been fully vaccinated and boosted with all recommended doses of the COVID-19 vaccine, and can provide proof of vaccination upon request. We use CDC approved cleaning products to clean and disinfect all surfaces, touch-points and equipment used during services.
Your Personal Information and Privacy Policy
Hawaii Horse Massage LLC respects your privacy and is committed to protecting the safety of your personal information.
Hawaii Horse Massage LLC may collect your personal information, including your name, address, phone number, email address, health information, and credit card information. We use your information for legitimate business purposes only, including to identify you for appointments, communicate appointment information, process payments, and provide marketing materials.
Hawaii Horse Massage LLC will never sell, trade, transfer, or disclose your personal information to third parties. We may provide your information to third-parties in order to provide you with content, services, materials or products relevant to services you receive or that may interest you.
For any out-call services provided, the full name of the client and location of the service will be accessible to a trusted family member of the massage therapist for the safety and comfort of our therapist.
We use Square Appointments to store all of your personal information safely and securely online, and to process payments. Visit https://squareup.com/us/en to review Square’s privacy policies.
Any hard copies of your personal information, including client intake forms, health history, and signed waivers, will always be securely stored in locked files and accessible only to employees of Hawaii Horse Massage LLC.
Therapist Safety
For the safety and comfort of our massage therapists when providing out-call services, the client’s full name and the location of the service will always be visible to one trusted family member of the therapist. No other personal information will ever be shared to a non-employee.
All massage and bodywork treatment is strictly non-sexual, and any illicit or sexually suggestive remarks or advances made by the client will result in immediate termination of the session and the client will be liable for the full payment of the scheduled appointment. The therapist reserves the right to refuse treatment to anyone, and to charge the full session time, whether or not services were rendered.
Cookies
When you visit our web site, a “cookie” may be placed on your computer to track your visit and help us to improve the Site. You may set your browser to refuse or disable cookies, but if you do so, some features of the Site may not function properly.
Third-Party Websites
The privacy practices described in this Privacy Policy are for our site only. We are not responsible for, and this Privacy Policy does not apply to, the privacy practices of any other website(s) that you may link to through the site. We encourage you to seek out and read the privacy policy of each website that you visit.
Who We Are
Hawaii Horse Massage LLC
Jadelyn Ashley Downer, Member
P.O. Box 926, Kaneohe, Hawaii 96744
Phone: (808) 207-7789
Email: aloha@hawaiihorsemassage.com
Website: hawaiihorsemassage.com
